Security Center

Protecting your assets is our first priority

Bank-grade controls, institutional custody and round-the-clock monitoring keep your collateral and your account safe.

Qualified custody

Collateral is held by regulated, qualified custodians in accounts segregated by borrower. It is never commingled with company funds.

Multi-signature controls

Every movement of collateral requires 3-of-5 approvals from geographically distributed key holders using hardware security modules.

Cold storage

At least 95% of collateral is kept in air-gapped cold storage. Only the amount needed for daily operations is held in warm wallets.

Insurance coverage

Custodied assets are covered by a crime insurance policy against theft, internal collusion and loss of private keys.

Proof of reserves

We publish a monthly, independently verified attestation that collateral held matches borrower balances 1:1.

No rehypothecation

We never lend, stake or re-use your collateral. What you deposit is what you get back when your loan is repaid.

Account protection

Security built into every sign-in

  • Two-factor authentication required on every account
  • Hardware security key (FIDO2/WebAuthn) support
  • Withdrawal address allowlisting with 48-hour lock on new addresses
  • Device recognition and suspicious-login alerts
  • 256-bit TLS encryption and encrypted data at rest

Stay safe from scams

  • NovaCrest will never ask for your passcode, seed phrase or one-time codes by phone, email or text.
  • Always confirm deposit addresses inside your signed-in dashboard, never from an email.
  • Turn on two-factor authentication with an authenticator app or hardware security key.
  • Add an address allowlist so collateral can only be returned to wallets you've approved.
  • Be cautious of anyone promising guaranteed returns or urging you to act quickly.

Compliance

Independently audited

SOC 2Type II
ISO27001
PCIDSS
KYC/AMLBSA compliant

Report suspicious activity

If you think your account has been compromised, call us right away. We're available 24/7.

1-800-555-0199Other ways to reach us